CA Dealer Power Up Binder - Flipbook - Page 16
Procedure
Product Shipping and Prioritization
1. The Company ships orders for products each week on Wednesday,
Thursday, or Friday if the value of orders exceeds $500 the product will be
shipped to the dealer. The product is shipped with freight paid for by the
Company.
2. Dealers can check the status of shipments and track via the carrier with
information provided on the Dealer Portal.
Dealer Receives Product from Company
1.
When Dealer receives product from the Company, they are responsible for
inspecting the product received to confirm that the product shipped to
them, per the Packing Slip, was received in total without any damage.
2. If a product quantity is inaccurate or is damaged, the dealer needs to
complete an Overage, Shortage and Damage Claim (OS&D Claim) on the
Dealer Portal. The Company will investigate and adjudicate the claim
based on information provided including pictures. If a product needs
replacement quickly the Dealer can submit Helpdesk Request on the
Dealer Portal for replacement unit.
Product Invoicing
1. Terms for non-consignment product is Net-30 days, unless otherwise
stated on the invoice, and is payable by the Dealer through the Payment
Provider system which is accessed via a link on the Dealer Portal.
Return Process
1. Dealers can request products to be returned to Company out of inventory
through the Dealer Portal. This requires Region approval.
Positec Commercial, Inc.
929 Jay Street, Suite 200 Charlotte, NC 28208
Tel: 855-34KRESS (855-345-7377)
CA-DPM-2023-003|V1|4.5.23
